Privacy Policy

Information We Collect

InfraMap AI collects information to provide, maintain, and improve our services. We collect information in the following ways:

Account Information

When you create an account, we collect your name, email address, company information, and contact details. This information is necessary to provide you with access to our platform and communicate with you about your account.

Infrastructure Data

Our platform collects metadata about your digital infrastructure, including API endpoints, service configurations, device information, and system performance metrics. We do not access the actual data flowing through your systems, only the structural and operational metadata necessary to create your infrastructure map.

Usage Information

We automatically collect information about how you use our services, including log data, device information, location data, and interaction patterns within our platform.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Create and update your infrastructure maps
• Improve our AI algorithms and recommendations
• Communicate with you about your account and our services
• Provide customer support and technical assistance
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting our business, or serving our users, provided they agree to keep this information confidential.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of InfraMap AI, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to the same privacy protections.

Data Security and Protection

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data in transit and at rest
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• SOC 2 Type II compliance and certification
• Employee security training and background checks
• Incident response and breach notification procedures

Data Retention and Deletion

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

Retention Periods

• Account information: Retained while your account is active
• Infrastructure data: Retained for operational purposes and historical analysis
• Usage logs: Retained for 24 months for security and analytics purposes
• Support communications: Retained for 3 years for quality assurance

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to access, update, and export your personal information. You can manage most of your information through your account settings.

Correction and Deletion

You can request correction of inaccurate information or deletion of your account and associated data, subject to legal and operational requirements.

Consent Withdrawal

Where we rely on your consent to process information, you may withdraw that consent at any time, though this may limit your ability to use certain features.

International Data Transfers

InfraMap AI operates globally and may transfer your information to countries other than where you reside. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Certification under recognized privacy frameworks
• Data residency controls where required by law

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings or our cookie management tools.

Types of Cookies

• Essential cookies: Required for basic platform functionality
• Analytics cookies: Help us understand how you use our services
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements

Third-Party Integrations

Our platform integrates with various third-party services and APIs. When you connect these integrations, you may be sharing information with those third parties according to their own privacy policies. We encourage you to review the privacy practices of any third-party services you connect to InfraMap AI.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Regional Privacy Rights

European Union (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation, including the right to object to processing, data portability, and the right to lodge a complaint with supervisory authorities.

California (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

Canada (PIPEDA)

Canadian users have rights under the Personal Information Protection and Electronic Documents Act, including the right to access and correct personal information and to file complaints with the Privacy Commissioner.

Data Processing Legal Basis

We process your information based on the following legal grounds:

• Contract performance: To provide our services as agreed
• Legitimate interests: To improve our services and ensure security
• Consent: Where you have provided explicit consent
• Legal obligations: To comply with applicable laws and regulations

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through email or prominent notices on our platform.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: